Testimonials

“Michelle creates an environment that is engaging and supportive throughout the training experience. She is a highly knowledgeable and skilled trainer with the ability to pitch sessions so that they are accessible and relevant for all participants.

As a charity supporting long-term unemployed people to grow their skills and confidence, Michelle’s relaxed and nurturing approach is invaluable to us. It has helped to transform the experience of education of many of our participants, along with their perceptions of themselves as learners.”

Sarah Pearson, Giroscope, Hull

“Michelle at First Hand Training Solutions was a great First Aid and Fire Marshal trainer. She was able to come to our office and conduct the training on site which made it so simple and easy for us to arrange and she was able to work around our requirements.

The training was very in-depth and personalised to our office to ensure everyone being trained knew how to handle situations that could occur. I would highly recommend her training and the company, we’ll definitely be using them again in future.”

Angela Hardy, Dojo – Bristol

“Michelle and the team at First Hand Training Solutions offer totally brilliant courses.  The courses are always tailored to the individual workplace, using relevant scenarios which really help people to take as much learning from them as possible. 

The calm and relaxed atmosphere provided allows everyone to discuss issues honestly and openly, without prejudice – this really helps to allow the training to be reflective of the workplace and allows attendees to leave feeling confident in their new found knowledge and skills.

Michelle and her team are very well informed, drawing on their individual experiences to bring the courses to life.  The training is engaging, positive, fun, interactive and informative; they provide reference to the most recent regulations and best practice where relevant. A mix of discussion and practical elements alongside presentations provides a good blend of course content.  

Michelle is very flexible when it comes to arranging times, location and duration of courses.  Need something bespoke to your company then do not hesitate to get in touch with Michelle.

First Hand Training Solutions would always be our first port of call for any of our training needs – excellent quality training that people enjoy attending!  Michelle makes training a joy!” 

Liz Briggs, Dojo – Hull

“Making enquires for the relevant course and finalising the booking was an easy process with great communications from Michelle.

The course was delivered on our site to 7 candidates all of whom have little or no previous asbestos experience. The feedback to me from them after the course was that the slides were very easy to follow with good content. This was a well delivered introductory course to identifying and working in environments where asbestos is present.

Michelle came across very professional and knowledgeable on the subject. Certificates for the candidates were delivered to site a few days later.

I will be utilising First Hand Training solutions in the future to deliver further safety related packages for my staff.”

Neil Wood, Reckitt Benckiser, Hull

“We have now held two First Aid courses on site run by Michelle, Level 2 and Level 3. Each course was delivered with a huge amount of support and encouragement. The whole group have commented since on how enjoyable the day was and that they would like to attend more courses! We fully recommend Michelle at FHTS and look forward to using them more in the near future.”

Nicola Hearfield, Transwaste Recycling & Aggregates Ltd, East Yorkshire

“Bericap UK have used First Hand Training Solutions on many occasions for both our First Aid & Health & Safety training requirements and we have always received a positive response from our employees on how much they took from the courses and also how well they were planned & delivered.

Being a 24/7 manufacturing operation, it is not always easy to find training providers who are flexible enough to be able to deliver the courses at the times to meet our requirements; this has never been an issue with First Hand Training as they are more than happy to accommodate times when the courses need to be delivered to our workforce.”

Ray Fraser, Compliance Manager, Bericap UK Ltd, Hull

“As a busy shopping centre when looking to book a training course there many factors we had to consider to ensure it suited the needs of both the employees and the business.

Being able to have the course presented in the work place was a huge benefit to Princes Quay Shopping Centre. Having the training on the premises enabled the business to operate as needed, included the team to be contactable in case of emergency and was a familiar surroundings to learn in.

Each stage of the training included adequate diagrams and info for the team to understand, the level of explanation was covered in depth to ensure all attendees were able to understand all the information.

Michelle ensured everyone had the opportunity to ask questions and discuss in an open forum which made the course enjoyable.”

Liz Briggs, Operations & Car Park Manager, Princes Quay Shopping Centre, Hull

“First Hand Training Solutions were flexible to our needs, and provided a first class, prompt and user-friendly approach to our training requirements. We would have no hesitation using them again.”

Phil Bauckham, Director, Linx Mechanical & Electrical Ltd, Hull

“It’s always a pleasure to work with First Hand Training Solutions, Michelle’s positive and enthusiastic training techniques keep employees interested at all times no matter what the course. We are pleased to finally have a flexible and reliable training provider on board and see them as one of our most valued contacts.”

Gibby Scaffolding Ltd, Hull

“From the booking process all the way to aftercare, all dealings with First Hand and Michelle were easy and hassle free.
The courses they have provided for us over the years have always relevant and greatly improved the safety of our onsite operatives and our yard staff.

Help was always on hand to explain any aspect we didn’t understand and the staff were always friendly and experienced in their subject matter.

We would highly recommend First Hand Training to anyone who is looking to improve their own and their staff’s knowledge on health & safety.”

Ashford Cladding Systems Ltd, Hull

Look what they say about us…

We have now held two First Aid courses on site run by Michelle, Level 2 and Level 3. Each course was delivered with a huge amount of support and encouragement. The whole group have commented since on how enjoyable the day was and that they would like to attend more courses! We fully recommend Michelle at First Hand Training and look forward to using them more in the near future.

Nicola Hearfield, Transwaste Recycling & Aggregates Ltd, East Yorkshrie

Being able to have the course presented in the work place was a huge benefit to Princes Quay Shopping Centre. Michelle ensured everyone had the opportunity to ask questions and discuss in an open forum which made the course enjoyable.

We have been most impressed with the professionalism and flexibility that First Hand Training Solutions have shown since starting to deliver first aid training for our staff and clients. Evaluation back from participants & organisations has been very positive and we would be happy to recommend this company to other organisations who may be looking for similar training.

Dave Blount, FSSG

We have used First Hand Training Solutions for our first aid training provision in care homes within our group. The feedback was 100% positive. All attendees said that it was interesting, informative and delivered in a way that made it enjoyable to take part.

Gaynor Saunders  - Managing Director – Denestar Limited

The training was well received and Michelle was excellent; We will now be using First Hand for all the relevant training requirements.

Kirsti Belton, Burgess Pet Care

Michelle has worked with Club Doncaster Foundation as Internal Verifier for five years.  Her knowledge and experience has been invaluable in supporting the  courses we offer from Entry Level to Level 3.  Michelle has worked with us on a variety of qualifications ranging from BTECs in Sport  to Functional Skills.  Her professionalism in relationships with awarding bodies and developmental role with staff has helped us achieve outstanding results.  Michelle’s flexibility and willingness to ‘go the extra mile’ continue to be of great benefit to our organisation.  Club Doncaster Foundation would have no hesitation in endorsing Michelle’s expertise.

Adi Turnpenny, Club Doncaster Foundation

1st Hand Training Solutions provide the internal quality assurance for our level 2 and level 3 BTEC Sport programmes here at Barnsley FC’s Community Trust. The service we get is of a high quality – Michelle collects and delivers the work within a clearly set time frame at a very reasonable price. This is supported with feedback which is timely, supportive and constructive to all tutors.

Joe Howson, Barnsley Community Trust

We have worked with Michelle in various ways over the last year and with her delivering a number of courses for our employees and partners, she demonstrates a high level of professionalism and attention to detail. It is hard to find someone that makes 1st Aid and Health and Safety fun and she does this with ease and flexibility. We look forward to developing our partnership further in the future.

James Moore, First Steps Training

1st Hand Training Solutions are able to offer training, bespoke to the needs of your setting.  I would recommend this company as a First Aid Training Provider.  It will be our first port of call for future First Aid training.

Mrs. Hird, Headteacher

Michelle has proved to have excellent verbal and written communication skills with her tremendous experience and knowledge enabling her to be very dependable and adaptable. I would recommend Michelle to any reputable employer without hesitation as I believe she would be a great asset to any company who require any of her Training Services.

Kevin Lightfoot, First Aid Trainer