Customer Service Skills

Customer service sets great businesses apart from the rest. Customers are the reason that businesses exist. Keeping customers happy means being responsive to their needs and wants. A good customer service experience can turn a one-time customer into a lifelong repeat customer. People like to share their good experiences. Excellent customer service ensures repeat business and positive feedback, which in turn helps your business to grow with a good reputation attached.

Excellent customer service involves all of the employees in an organization, whatever level. I deliver training sessions and workshops dedicated to customer service so that your employees know how to handle themselves, communicate with others, remain patient and helpful, answer common questions and know who to refer more complex issues to. Ensure your employees provide strong customer service by giving them the skills to work well with customers. 

For further information please contact me and I will be happy to discuss your requirements further.

Look what they say about us…

We have now held two First Aid courses on site run by Michelle, Level 2 and Level 3. Each course was delivered with a huge amount of support and encouragement. The whole group have commented since on how enjoyable the day was and that they would like to attend more courses! We fully recommend Michelle at First Hand Training and look forward to using them more in the near future.

Nicola Hearfield, Transwaste Recycling & Aggregates Ltd, East Yorkshrie

Being able to have the course presented in the work place was a huge benefit to Princes Quay Shopping Centre. Michelle ensured everyone had the opportunity to ask questions and discuss in an open forum which made the course enjoyable.

We have been most impressed with the professionalism and flexibility that First Hand Training Solutions have shown since starting to deliver first aid training for our staff and clients. Evaluation back from participants & organisations has been very positive and we would be happy to recommend this company to other organisations who may be looking for similar training.

Dave Blount, FSSG

We have used First Hand Training Solutions for our first aid training provision in care homes within our group. The feedback was 100% positive. All attendees said that it was interesting, informative and delivered in a way that made it enjoyable to take part.

Gaynor Saunders  - Managing Director – Denestar Limited

The training was well received and Michelle was excellent; We will now be using First Hand for all the relevant training requirements.

Kirsti Belton, Burgess Pet Care

Michelle has worked with Club Doncaster Foundation as Internal Verifier for five years.  Her knowledge and experience has been invaluable in supporting the  courses we offer from Entry Level to Level 3.  Michelle has worked with us on a variety of qualifications ranging from BTECs in Sport  to Functional Skills.  Her professionalism in relationships with awarding bodies and developmental role with staff has helped us achieve outstanding results.  Michelle’s flexibility and willingness to ‘go the extra mile’ continue to be of great benefit to our organisation.  Club Doncaster Foundation would have no hesitation in endorsing Michelle’s expertise.

Adi Turnpenny, Club Doncaster Foundation

1st Hand Training Solutions provide the internal quality assurance for our level 2 and level 3 BTEC Sport programmes here at Barnsley FC’s Community Trust. The service we get is of a high quality – Michelle collects and delivers the work within a clearly set time frame at a very reasonable price. This is supported with feedback which is timely, supportive and constructive to all tutors.

Joe Howson, Barnsley Community Trust

We have worked with Michelle in various ways over the last year and with her delivering a number of courses for our employees and partners, she demonstrates a high level of professionalism and attention to detail. It is hard to find someone that makes 1st Aid and Health and Safety fun and she does this with ease and flexibility. We look forward to developing our partnership further in the future.

James Moore, First Steps Training

1st Hand Training Solutions are able to offer training, bespoke to the needs of your setting.  I would recommend this company as a First Aid Training Provider.  It will be our first port of call for future First Aid training.

Mrs. Hird, Headteacher

Michelle has proved to have excellent verbal and written communication skills with her tremendous experience and knowledge enabling her to be very dependable and adaptable. I would recommend Michelle to any reputable employer without hesitation as I believe she would be a great asset to any company who require any of her Training Services.

Kevin Lightfoot, First Aid Trainer